Privacy Policy
Last updated: June 15, 2026
This Privacy Policy explains how Swift Signate handles information submitted through our website, booking modal, tracking pages, payment proof flow, and support channels.
Information We Collect
We collect the information needed to process bookings, quotes, shipment tracking, customer support, and account activity. This may include names, company names, email addresses, phone numbers, pickup and delivery addresses, package details, payment proof metadata, and shipment records.
How We Use Information
We use customer information to review booking requests, prepare quotes, confirm payment, create tracking records, issue air waybills, coordinate carriers, send shipment updates, respond to support requests, and maintain operational records.
Payments and Proof of Transfer
When a customer uploads payment proof, we use it only to verify the related booking request. Swift Signate does not use uploaded proof for unrelated purposes.
Sharing With Carriers and Service Providers
We may share shipment details with carriers, warehouse partners, customs support providers, payment processors, email providers, hosting services, and other operational partners when necessary to complete or support a shipment.
Data Security
We use reasonable administrative and technical safeguards to protect booking, tracking, and customer records. No online system is completely risk-free, so customers should avoid sending unnecessary sensitive information through booking notes or support messages.
Data Retention
We retain booking and shipment records for operational, legal, accounting, dispute resolution, and customer support purposes. Records may be deleted or anonymized when they are no longer needed.
Customer Rights
Customers may request corrections or ask questions about their stored information by contacting Swift Signate. We may need to verify the requester before changing booking or shipment data.